Frequently Asked Questions
- Reliability and stability since 1993
- Financial guarantees in the amount of 30 000 000 RUR (equal to $ 1 000 000)
- Professional team of incoming travel managers
- Experienced and licensed guides in more than 20 languages
- Experienced drivers and safe business-class cars
- Visa support is provided free of charge
- Direct contracts with all the suppliers (local museums, theaters, etc.)
- We guarantee the accuracy and quality of provided services
You don’t need a valid Russian visa:
- According to visa-free agreement, you can leave cruise ship for 72 hours only, if you have:
- Tour ticket;
- Booked travel services in an authorized company as Favorit DMC is;
- You have to be provided with licensed guide and transport;
- You will have to fill in immigration forms (provided for all passengers of cruise ships) before coming ashore. It is better to fill in the forms in advance, so you won’t lose time, when leaving the ship.
If you have a valid Russian visa:
- You can leave the cruise ship on your own!
- You can enter St. Petersburg and spend in this beautiful city as much time as you like!
- You can easily visit friends and relatives!
If you would like to get Russian visa, just contact Favorit DMC and our managers will assist you. Our visa support is free of charge for the clients who book our shore excursions and private tours.
Your comfort is our priority!
Please, do not hesitate to contact us for any help or advice, while choosing your excursions in St. Petersburg.
- If you have already chosen the excursions, you can send us a request using the form in the «Booking» folder.
- If you have any doubts, please, don’t hesitate to ask us any questions by e-mail and our manager will contact you.
It is more preferable to book the tour up to 7 days prior the arrival. You will have enough time to pay for the tour and to print the tour-ticket.
Kindly, note for booking in such a short period we cannot guarantee confirmation of the excursion.
You will get confirmation after booking the tour with Favorit DMC.
You will get the tour ticket during 2 days after the full payment for the tour.
You have to print the program and the tour ticket.
No. Our managers will strictly follow the ship schedule and you will be back on board 2 hours before departure.
All of our tour guides have years of working experience with tourists and perfect knowledge of foreign languages. All of them are highly educated professionals licensed for excursions activities.
Favorit DMC provides business-class cars, Mercedes Sprinter minibuses and Mercedes Viano minivans for group excursions and private tours.
Our highly experienced drivers are very polite and friendly.
Our guide will be waiting for you inside the passenger port terminal near the passport control zone with «FAVORIT DMC» sign plate.
After booking you will receive detailed information about your tour. As soon as cruise liner docked, you shall head out to the rendezvous point.
- Waiting time is approximately 75 min, after group shall start planned excursions.
- If you have booked a Group Tour and the main group started on time and you’ve missed it, you have to use city taxi in order to catch the group. In this case any additional charges must be paid by you.
- You also have an option not to participate at all and may return back on board, but there will be no refund.
We advise you to wear casual, comfortable shoes and clothes as weather in St. Petersburg is rather changeable during the day.
In the morning is cool, during the day is always warm or hot, but in the evening it may be raining.
- Evening shows - ballet or folklore: You may wear your casual clothes or change up into dress / suit in the bus or Restroom.
- All the cathedrals you will visit during the tour are museums for now, so you don’t need any special clothes.
- If you visit functional churches and cathedrals, you should cover your head, knees and shoulders.
You will have a chance to buy souvenirs during the city tour:
- In the souvenir’s shops;
- In the museums;
- There are also plenty of street vendors;
All the shops accept credit cards and cash. We would recommend you to keep a small amount of Russian rubles to buy some water, ice cream or postcards.
- Payment can be made:
- By credit card. We accept VISA, Master, American Express credit cards. You should only fill in the present Authorization form
- IT number is only way to identify the deal between a seller and a buyer. It is also one of the important options in system Internet Transfer. IT number has many characteristics which provide its unique character.
You will receive your personal IT number after order of the services.
Payment of the order (IT number) by credit card VISA/MasterCard.
- By bank transfer to the Bank account (in EURO/USD/RUB):
N.B. Payers are responsible for all bank charges.
Favorit DMC reserves the right to cancel all services in case payment is made incompletely or incorrectly, untimely.
- The payment needs to be made not less than 20 days prior arrival.
- After the payment we’ll send you a “TOUR TICKET” for a visa-free exit from the ship and a TOUR CONFIRMATION VOUCHER for the excursions.
- Favorit DMC is fully responsible for your stay in Russia, St. Petersburg, so unfortunately, without the payment, we cannot guarantee visa-free disembarking.
We are trying to be liberal to the cancellation terms to make your stay in St. Petersburg with Favorit DMC as pleasant as possible.
You can cancel the tour 14 days prior the arrival without any penalties.
We refund the money, if you have already prepaid the tour:
- 100% - up to 14 days prior to arrival
- 50% - less than 14 days prior to arrival
Kindly, notice, in case of tour cancellation, your tour ticket and visa-free disembark permission is also cancelled!
Pay your attention on special requests of cancellation conditions!
The cancellation must be made only in written form, in order to be confirmed officially by documents.
For the cancellation, please, send a free format cancellation form via e-mail. No reason for your cancellation is required.
Kindly, include the following information in your cancellation request.
- Ship name
- Arrival date to St. Petersburg
- Complete names of the persons to be cancelled. This is extremely important, if you don’t cancel the entire booking, but only certain individuals.
- If you have booked only one private tour, the reduction of the group will cause the increment of the tour price, as price per person depends on the number of participants in the party.
- Whenever you have to cancel your tour, please do not delay sending it to us! The date and time of your cancellation are the ones shown in your e-mail sent by Favorit DMC.
- If you have started your tour but decided to interrupt it, skip part of it or cancel the rest of it, there will be no refund independently to the reason of cancellation.
- There are no refunds to concert, theater or Folk show performance tickets, if they were prepaid and confirmed. If you have enough strength left, you may go back on board, have a quick dinner, change and go to an evening performance.
We are glad to see you in our city.
We will arrange for you private tour and special program with pleasure.
Unfortunately, not all the museums have elevators and ramps- we do apologize for this. Anyway, we have lots of gorgeous places to show you.
Contact us and we will make your trip comfortable and pleasant.