FAQ



You don’t need a valid Russian visa:

If you have a valid Russian visa:

If you would like to get Russian visa, just contact Favorit DMC and our managers will assist you. Our visa support is free of charge for the clients who book our shore excursions and private tours.
Your comfort is our priority!
Please, do not hesitate to contact us for any help or advice, while choosing your excursions in St. Petersburg.





It is more preferable to book the tour up to 7 days prior the arrival. You will have enough time to pay for the tour and to print the tour-ticket.
Kindly, note for booking in such a short period we cannot guarantee confirmation of the excursion.



You will get confirmation after booking the tour with Favorit DMC.
You will get the tour ticket during 2 days after the full payment for the tour.
You have to print the program and the tour ticket.



No. Our managers will strictly follow the ship schedule and you will be back on board 2 hours before departure.



All of our tour guides have years of working experience with tourists and perfect knowledge of foreign languages. All of them are highly educated professionals licensed for excursions activities.



Favorit DMC provides business-class cars, Mercedes Sprinter minibuses and Mercedes Viano minivans for group excursions and private tours.
Our highly experienced drivers are very polite and friendly.



Our guide will be waiting for you inside the passenger port terminal near the passport control zone with «FAVORIT DMC» sign plate.



After booking you will receive detailed information about your tour. As soon as cruise liner docked, you shall head out to the rendezvous point.



We advise you to wear casual, comfortable shoes and clothes as weather in St. Petersburg is rather changeable during the day.

In the morning is cool, during the day is always warm or hot, but in the evening it may be raining.



You will have a chance to buy souvenirs during the city tour:

All the shops accept credit cards and cash. We would recommend you to keep a small amount of Russian rubles to buy some water, ice cream or postcards.





Dear clients!

We are trying to be liberal to the cancellation terms to make your stay in St. Petersburg with Favorit DMC as pleasant as possible.

You can cancel the tour 14 days prior the arrival without any penalties.

We refund the money, if you have already prepaid the tour:

Kindly, notice, in case of tour cancellation, your tour ticket and visa-free disembark permission is also cancelled!

Pay your attention on special requests of cancellation conditions!

The cancellation must be made only in written form, in order to be confirmed officially by documents.

For the cancellation, please, send a free format cancellation form via e-mail. No reason for your cancellation is required.

Kindly, include the following information in your cancellation request.





We will arrange for you private tour and special program with pleasure.

Unfortunately, not all the museums have elevators and ramps- we do apologize for this. Anyway, we have lots of gorgeous places to show you.

Contact us and we will make your trip comfortable and pleasant.



Media



SMM